Privacy Policy

Last updated: 21 August 2026

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Public Joinery Ltd (“Public Joinery”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, how long we keep it and what rights you have.

This policy applies when you:

• visit our websites, including publicjoinery.co.uk and our related landing pages or subdomains;

• submit an enquiry or quotation request;

• contact us by telephone, email, website form or messaging service;

• arrange a site visit;

• request a quotation;

• become a customer; or

• otherwise interact with Public Joinery.

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1. Who We Are

The data controller responsible for your personal information is:

Public Joinery Ltd
Company Number: 15183293
Unit B2, The Seedbed Centre
Langston Road
Loughton, Essex
IG10 3TQ
United Kingdom

Email: info@publicjoinery.co.uk
Telephone: +44 20 8787 7020

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2. Information We Collect

Depending on how you interact with us, we may collect the following information.

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Contact Information

This may include:

• your name;

• email address;

• telephone number;

• postcode;

• project or installation address.

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Project Information

When you request an estimate, quotation or site visit, we may collect information such as:

• project type;

• approximate measurements;

• room dimensions;

• photographs or videos of the property;

• floor plans;

• design preferences;

• material and finish preferences;

• budget information;

• requested timescale;

• information you provide in enquiry forms;

• correspondence relating to your project.

Photographs supplied for quotation purposes may incidentally contain personal belongings or other information visible within the property. We use such photographs only where reasonably necessary for assessing or carrying out the project.

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Customer and Transaction Information

If you become a customer, we may also collect:

• quotation and order information;

• contracts;

• invoices;

• payment records;

• project drawings and specifications;

• site survey information;

• installation records;

• warranty and aftercare information.

Where payments are processed by a third-party payment provider or bank, we generally do not receive or store full payment card details.

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Technical and Website Information

When you visit our websites, we or our service providers may collect information such as:

• IP address;

• browser type;

• device type;

• operating system;

• approximate location derived from IP address;

• pages visited;

• time spent on pages;

• referring website;

• interactions with the website;

• cookie identifiers;

• advertising or campaign identifiers.

Some of this information is collected only where you have consented to non-essential cookies.

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3. How We Collect Your Information

We may collect personal information:

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Directly from You

For example when you:

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• complete a website form;

• request an estimate;

• send photographs or measurements;

• email or telephone us;

• arrange a site visit;

• accept a quotation;

• enter into a contract with us.

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Automatically

Certain technical information may be collected when you use our website through cookies and similar technologies.

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From Third Parties

We may occasionally receive information from:

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• advertising platforms;

• search engines;

• website and analytics providers;

• architects, interior designers or contractors acting on your behalf;

• referral partners;

• payment providers.

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We only use such information where we have a lawful basis to do so.

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4. Why We Use Your Personal Information

We may use your information to:

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• respond to enquiries;

• provide initial estimates;

• assess photographs, measurements and project information;

• arrange site surveys;

• prepare quotations;

• design bespoke furniture;

• manufacture and install your project;

• communicate with you about an existing project;

• issue invoices and process payments;

• provide warranty and aftercare services;

• manage customer relationships;

• maintain business and accounting records;

• prevent fraud and protect our business;

• improve our website and advertising;

• measure the effectiveness of marketing campaigns;

• send marketing communications where legally permitted;

• comply with legal and regulatory requirements.

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We will not use your information for purposes that are incompatible with the purposes for which it was originally collected unless permitted by law.

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5. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we rely on the following bases.

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Contract and Pre-Contractual Steps

We process information where necessary to:

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• provide an estimate or quotation you have requested;

• arrange a site visit;

• prepare a design;

• enter into a contract with you;

• manufacture or install your project;

• provide aftercare or warranty services.

Legal Obligation

We may process information where necessary to comply with legal requirements, including accounting, taxation and regulatory obligations.

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Legitimate Interests

We may process information where reasonably necessary for our legitimate business interests, provided those interests do not override your rights.

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These interests may include:

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• responding efficiently to customers;

• maintaining project records;

• managing our business;

• protecting against fraud or misuse;

• maintaining website security;

• improving our services;

• understanding the performance of our business.

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Consent

Where required, we rely on your consent for activities including:

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• non-essential website cookies;

• analytics technologies;

• advertising and remarketing technologies;

• certain forms of direct marketing.

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You may withdraw your consent at any time.

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Withdrawal of consent does not affect processing carried out lawfully before consent was withdrawn.

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6. Google Analytics, Google Ads and Website Tracking

We may use services provided by Google and other advertising or analytics providers to understand how visitors find and use our websites and to measure the effectiveness of our advertising.

Depending on your cookie preferences, these technologies may collect information such as:

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• pages you visit;

• how you interact with our website;

• your approximate location;

• your browser and device;

• where you came from before visiting our site;

• advertising campaign information;

• conversion events, such as submitting an enquiry form.

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We may use Google Ads conversion tracking to understand whether an advertisement resulted in an enquiry or another relevant action.

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We may also use remarketing or similar advertising technologies where these have been enabled and you have provided any consent required by law.

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Non-essential analytics and advertising technologies will be used in accordance with your cookie choices.

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7. Cookies

Our websites may use cookies and similar technologies.

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Cookies are small files stored on your device which allow websites and service providers to recognise your browser or remember certain information.

We may use:

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Strictly Necessary Cookies

These are required for the website to operate correctly, provide security or deliver functionality requested by you.

These cookies do not normally require consent.

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Analytics Cookies

These help us understand how visitors use our website and how the website performs.

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Advertising Cookies

These may be used to:

• measure advertising performance;

• attribute enquiries to advertising campaigns;

• limit repeated advertising;

• show advertising that may be more relevant to users.

Where required by law, analytics and advertising cookies will not be activated until you have provided consent.

You can manage non-essential cookies through the cookie settings available on our website and through your browser settings.

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8. Marketing Communications

We may contact you about our services where:

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• you have specifically asked us to contact you;

• you have consented to receive marketing; or

• applicable law allows us to contact an existing customer about similar services.

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You can opt out of marketing communications at any time by:

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• using an unsubscribe option where provided; or

• contacting us at info@publicjoinery.co.uk

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Opting out of marketing does not prevent us from contacting you where necessary in connection with an enquiry, quotation, contract, payment, installation or warranty matter.

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9. Who We Share Personal Information With

We do not sell your personal information.

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Where necessary, we may share personal information with carefully selected third parties who help us operate our business, including:

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• website hosting providers;

• website development and maintenance providers;

• CRM or business management platforms;

• email providers;

• cloud storage providers;

• analytics providers;

• advertising platforms such as Google;

• payment providers and banks;

• accountants and professional advisers;

• subcontractors, installers and tradespeople involved in your project;

• delivery or logistics providers;

• IT and security providers.

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We provide third parties only with information reasonably necessary for the relevant purpose.

We may also disclose personal information where required by law, a court, law enforcement agency or regulatory authority.

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10. Subcontractors and Installation Teams

Public Joinery may use employees, subcontractors, installers, designers, surveyors or other specialists to carry out parts of a project.

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Where reasonably necessary, these persons may receive relevant information such as:

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• customer name;

• telephone number;

• project address;

• access information;

• drawings;

• measurements;

• project specification.

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They should only use this information for purposes connected with the relevant project.

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11. International Transfers

Some of the technology providers we use, including cloud, analytics or advertising providers, may process information outside the United Kingdom.

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Where personal information is transferred internationally, we take reasonable steps to ensure that the transfer is made in accordance with applicable UK data protection law.

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Where required, this may include reliance on:

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• UK adequacy regulations;

• UK-approved contractual safeguards; or

• other legally recognised transfer mechanisms.

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12. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting and business requirements.

As a general guide:

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Enquiries That Do Not Become Projects

We may retain enquiry records, quotations and related correspondence for up to 24 months after the last meaningful contact, unless there is a legitimate reason to retain them for longer.

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Customer and Project Records

We may retain contracts, quotations, invoices, project specifications, drawings, correspondence and relevant project records for up to 6 years after completion of the project, or longer where reasonably necessary in connection with a legal claim, warranty or other legal obligation.

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Accounting Records

Financial and accounting information may be retained for the period required by applicable tax and accounting laws.

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Marketing Information

Marketing information may be retained until you unsubscribe, withdraw consent or we determine that the information is no longer required.

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Analytics Information

Retention periods for analytics and advertising data may depend on the configuration of the relevant service.

When personal information is no longer required, we will delete, anonymise or securely dispose of it where reasonably practicable.

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13. Photographs of Completed Projects

We may photograph completed projects for internal project records.

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We may also wish to use photographs of completed work on:

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• our website;

• social media;

• advertising;

• portfolios;

• promotional materials.

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Where appropriate, we will seek permission before using photographs for promotional purposes.

We will take reasonable steps to avoid publishing information that directly identifies the customer or reveals private personal information.

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If you do not want photographs of your completed project used for marketing, please tell us.

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14. Data Security

We take reasonable technical and organisational measures designed to protect personal information against:

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• unauthorised access;

• accidental loss;

• misuse;

• alteration;

• disclosure;

• destruction.

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Access to personal information should be limited to people who reasonably require it for legitimate business purposes.

No internet-based system can be guaranteed to be completely secure, but we take reasonable measures appropriate to the nature of the information we hold.

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15. Your Rights

Depending on the circumstances and applicable law, you may have rights including:

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• Right of access – to request a copy of personal information we hold about you.

• Right to rectification – to ask us to correct inaccurate or incomplete information.

• Right to erasure – to ask us to delete personal information in certain circumstances.

• Right to restriction – to ask us to restrict processing in certain circumstances.

• Right to data portability – to receive certain information in a portable format where applicable.

• Right to object – to object to certain processing based on legitimate interests.

• Right to withdraw consent – where processing is based on consent.

• Rights relating to automated decision-making – where applicable.

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These rights are not absolute and may depend on the lawful basis and circumstances of the processing.

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Your Right to Object to Direct Marketing

You have the right to object at any time to the use of your personal information for direct marketing.

If you object, we will stop using your personal information for that purpose.

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To exercise any of your rights, contact:

info@publicjoinery.co.uk

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We may need to verify your identity before responding to a request.

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16. Automated Decision-Making

We do not normally make decisions about customers solely through automated processing where the decision would have a legal or similarly significant effect.

Advertising and analytics systems may use automated processes to classify audiences, attribute advertising conversions or determine which advertisements are displayed.

These activities do not normally determine whether Public Joinery will accept a customer or project.

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17. Links to Other Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices of independent third-party websites.

You should review the privacy information provided by those organisations when using their services.

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18. Children's Information

Our services are intended for adults arranging residential or commercial joinery projects.

We do not knowingly collect personal information directly from children for marketing purposes.

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19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

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• changes to our business;

• changes to our website;

• new technologies;

• changes to service providers;

• changes to applicable law.

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The current version will be published on our website together with the date it was last updated.

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20. Complaints and the Information Commissioner's Office

If you have a concern about how we use your personal information, please contact us first so that we have an opportunity to investigate.

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You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

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Making a complaint to us first does not affect your right to contact the ICO.

21. Contact Us

For questions about this Privacy Policy or about how Public Joinery uses your personal information, contact:

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Public Joinery Ltd
Unit B2, The Seedbed Centre
Langston Road
Loughton, Essex
IG10 3TQ
United Kingdom

Email: info@publicjoinery.co.uk
Telephone: +44 20 8787 7020